From Registration to Activation: A Quantitative Analysis of Citizens’ Uptake of a Downstream Co-production Service for Inclusive Mobility in Rome (Italy)

This paper examines the implementation and outcomes of the Taxi Voucher Program in Rome, introduced in the aftermath of the COVID-19 pandemic to provide safe urban mobility options for vulnerable groups, including women, the elderly, and persons with disabilities. The program is framed as an example of downstream process for the co-production of service delivery, involving digitally mediated participation in service delivery between municipal authorities, citizens and private transport providers. The study aims to assess the determinants of voucher activation timing and discuss the implications for inclusive mobility policy.